Lani Moringa Tea

Payment Policy

Payment Policy

Accepted Methods: Bank transfer (wire), credit / debit card via Gloseg’s secure gateway, escrow through Gloseg payments (if available).

Payment Terms: Typically, 30% deposit upfront, with the balance due before shipping (or upon “shipment ready” confirmation).

Currency: Payments in USD (or local currency equivalent, depending on agreement).

Late Payment / Penalty: Interest at a standard commercial rate (e.g. 1–2% per month) may apply on overdue balances.

Security & Verification: Payments are held in escrow by Gloseg until buyer confirms receipt and satisfaction (if Gloseg provides escrow services).

Documentation: Payment must be accompanied by proof (SWIFT copy, remittance, reference) before goods are released.

Delivery Policy

Delivery Policy

Lead Time: Production & packaging lead time typically 7–21 business days (depending on order size and product).

Shipping Terms / Incoterms: Ex-Works (EXW) or FOB (Free On Board) at the nearest major port (to be agreed). Buyer is responsible for freight from port of departure, unless CIF / DAP is agreed.

Carrier / Logistics: The seller partners with reputable logistics providers (ocean cargo, air freight, courier) for export.

Customs & Export Compliance: Seller handles export documentation (commercial invoice, packing list, export permit, certificate of origin). Buyer handles import duties, taxes, and local customs clearance.

Tracking & Updates: The seller provides tracking number and regular shipment updates via Gloseg’s platform messaging or email.

Partial Shipment: Allowed (if agreed), with shipping cost apportioned accordingly.

Refund Policy

At Access Wealth, we value our business customers and aim to provide excellent service at all times. While we strive to ensure customer satisfaction with every purchase, we understand that there may be circumstances where a refund is necessary. Please review our refund policy below:
1. Eligibility for Refund:
• Refunds are applicable for eligible items within 7 days from the date of delivery.
• To be eligible for a refund, the item must meet the following criteria:
• Unused and in its original packaging.
• In the same condition as received.
• Not a custom-made or personalized product.
2. Refund Process:
• To initiate a refund, please contact our customer service team at david.arkorful@gloseg.com with your order details and reason for the refund request.
• Our team will review your request and may require additional information or documentation.
• Once your request is approved, we will provide you with instructions on how to return the item.
• The customer is responsible for the return shipping costs unless the return is due to our error or the product is defective.
3. Refund Timeframe:
• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 7 days, and a credit will be issued to your original method of payment or as mutually agreed upon.
4. Non-Refundable Items:
• Certain items are non-refundable, including:
• Custom-made or personalized products.
• Clearance items.
• Products damaged due to misuse or neglect.
5. Damaged or Defective Items:
• If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or refund as appropriate.
6. Cancellation Policy:
• Orders can be canceled within 10 hours of purchase. Please contact us promptly if you wish to cancel your order.
7. Contact Us:
• If you have any questions about our refund policy or need assistance with a refund request, please contact our customer service team at david.arkorful@gloseg.com.
Note: This refund policy is subject to change without prior notice. Please refer to the latest version on our website for updates.